Shipping
Orders are processed within 2–4 business days. Delivery to U.S. addresses typically takes 7–12 business days after dispatch. Delivery dates are estimates and may be affected by carrier, customs, holiday, or weather delays.
Tracking information will be sent by email when your order ships. If your order is delayed beyond the estimated window, please contact us so we can help.
Returns
Returns may be requested within 14 days of delivery. Items must be unused and returned in their original condition.
Please contact us before sending anything back. Approved returns are sent to our California returns facility. Returns sent without prior authorization may not be accepted.
Customers are responsible for return shipping unless an item arrives damaged or incorrect. Original shipping charges are non-refundable.
Damaged or Incorrect Orders
Please contact us within 3 days of delivery and include photos of the item and packaging. We’ll make it right.
Exchanges & Refunds
Because many Kalesa pieces are one of one or available in limited quantities, we cannot guarantee exchanges. If you prefer another piece, please return the original item and place a new order.
Approved refunds are issued to the original payment method after the returned item has been inspected. Your bank may need additional time to process the refund.