Refund policy

Every Kalesa piece is one of one, and we want you to love the one you choose. If it isn't right, here's how returns work.

7-day returns

You can request a return within 7 days of delivery. To be eligible, the item must be unused, unworn, and in its original condition and packaging.

How to start a return

  1. Send us a message through our contact form with your order number and the reason for your return.
  2. We'll reply within 2 business days with return instructions and the return address.
  3. Ship the item back within 7 days of receiving our instructions.

Please don't send items back before your return is approved. Returns sent without approval can't be processed.

Return shipping

Return shipping is paid by the customer. We recommend a tracked shipping service, as we can't be responsible for returns lost in transit. Original shipping charges are non-refundable.

Refunds

Once your return arrives and passes inspection, we'll refund the item price to your original payment method within 5 business days. Your bank or card issuer may take a few extra days to post it.

Damaged, defective, or wrong item

If your order arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery and include photos of the item and packaging. We'll make it right with a full refund, including shipping. In most cases, you won't need to send the item back.

Exchanges

Because every piece is one of one, we can't exchange it for an identical item. If you'd like a different piece, please return the original for a refund and place a new order.